Shipping & Delivery Policy
Effective Date: [19/09/2024]
At Archelos Intelsense Technologies Private Limited (“we,” “our,” “us”), we prioritize delivering our products and services efficiently and securely to our customers. This Shipping & Delivery Policy outlines how we manage shipping and delivery of any physical products or digital services purchased through our website, www.archelostech.com (the “Website”). Please review this policy carefully to understand the procedures, estimated timelines, and terms related to shipping and delivery.
1. Shipping of Physical Products
If Archelos Intelsense Technologies offers any physical products (such as software installation kits, hardware, or other IT-related items), the following shipping terms apply:
a. Shipping Destinations
We offer shipping to the following regions:
- Domestic (within [insert country])
- International (to specific regions)
For details on whether we ship to your location, please contact our customer support at [insert contact email]. International shipments may be subject to additional fees and customs duties, which are the responsibility of the customer.
b. Shipping Methods
We utilize reliable shipping partners to ensure the safe and timely delivery of products. The available shipping methods include:
- Standard Shipping: Delivery in [insert number] business days.
- Expedited Shipping: Delivery in [insert number] business days for an additional fee.
Shipping costs and delivery timeframes will be calculated based on the shipping destination, method selected, and product weight/size. These details will be presented during checkout.
c. Shipping Costs
Shipping fees are calculated based on:
- The weight and dimensions of the product.
- The shipping destination.
- The selected shipping method.
Shipping fees will be displayed at checkout and added to your total order cost. Any applicable customs duties or taxes for international shipments are the customer’s responsibility and will not be covered by Archelos Intelsense Technologies.
d. Shipping Confirmation and Tracking
Upon completing your order, you will receive an order confirmation email with details of your purchase. Once your product has been shipped, a shipping confirmation email will be sent containing the tracking number and the link to the courier’s website, allowing you to monitor your delivery status.
e. Estimated Delivery Time
The estimated delivery times vary depending on the product, shipping destination, and selected shipping method. Typical delivery times are as follows:
- Domestic Shipping: [Insert number] business days.
- International Shipping: [Insert number] business days (may vary based on customs clearance).
Please note that these timeframes are estimates and may be subject to delays due to external factors such as weather conditions, customs processing, or other unforeseen circumstances.
2. Delivery of Digital Services
For digital products and services provided by Archelos Intelsense Technologies, such as software solutions, IT consulting, or digital assets, the following delivery terms apply:
a. Delivery Method
Digital products and services will be delivered electronically via the method agreed upon during purchase. This may include:
- Downloadable files (such as software, reports, etc.)
- Access to cloud-based platforms
- Email delivery of reports or digital content
- Online consultations or meetings
You will receive a confirmation email upon purchase with the details and any required instructions to access or download your digital products or services.
b. Delivery Timeline
Digital services are typically delivered immediately upon successful payment or within the agreed-upon timeframe outlined during the service agreement. If there are any delays or issues with delivery, we will notify you promptly via email.
For custom solutions or consultation services, timelines for delivery will be discussed and confirmed as part of the service agreement.
c. Non-Delivery of Digital Services
If you do not receive access to a digital product or service within the promised timeframe, please contact our support team at [insert contact email] for immediate assistance. In the case of technical issues, we will work to resolve them as quickly as possible to ensure timely delivery.
3. Order Changes and Cancellations
a. Order Modifications
If you need to make changes to your order, including updating your shipping address, or selecting a different shipping method, please contact us immediately at [insert contact email]. We will make every effort to accommodate your request, provided the order has not yet been processed or shipped.
b. Order Cancellations
Orders for physical products may be canceled prior to shipping. If your order has already been processed and shipped, cancellation may not be possible, but you may request a return or refund based on our Refund & Cancellation Policy.
Orders for digital products and services cannot be canceled once the service has been delivered or the digital item has been accessed or downloaded.
4. Failed Deliveries and Returns
a. Failed Deliveries
If a physical product delivery fails due to an incorrect shipping address provided by the customer or if the package is unclaimed, the customer is responsible for any additional shipping charges to re-deliver the item. We will notify the customer if a delivery attempt fails and work to resolve the issue.
For digital services, if delivery fails due to a technical issue, such as a file not being accessible, we will take immediate steps to resolve the problem or provide an alternative delivery method.
b. Damaged or Defective Products
If you receive a damaged or defective physical product, please contact us within [insert number] days of receiving your order. We will require photo evidence of the damage and may arrange for a replacement or refund based on our assessment. Please refer to our Refund & Cancellation Policy for more details on returns and refunds.
c. Return of Physical Products
If you wish to return a physical product, it must be in its original condition and packaging. Returns must be requested within [insert number] days of delivery, and return shipping costs are the responsibility of the customer unless the product is damaged or defective.
5. International Shipping
International customers are responsible for any customs duties, taxes, or fees required by their country’s customs authorities. Archelos Intelsense Technologies is not responsible for any delays caused by customs clearance processes. Customers should check with their local customs office for details regarding import duties and taxes.
6. Contact Information
If you have any questions regarding this Shipping & Delivery Policy, or if you need assistance with your order, please contact us at:
Archelos Intelsense Technologies Private Limited
contact@archelostech.com
40, Bengaluru North, 560091
(+91) 9916553965
By placing an order with Archelos Intelsense Technologies Private Limited, you acknowledge that you have read, understood, and agreed to the terms of this Shipping & Delivery Policy