Refund & Cancellation Policy
Effective Date: [19/09/2024]
At Archelos Intelsense Technologies Private Limited (“we,” “our,” “us”), we strive to deliver high-quality IT services and solutions to our clients. We understand that sometimes circumstances may require a change in your plans, and we are committed to ensuring a fair and transparent process when it comes to cancellations and refunds. This Refund & Cancellation Policy outlines the terms and conditions under which we provide refunds and manage cancellations for services purchased through our website, www.archelostech.com (the “Website”).
Please read this policy carefully. By using our Website or purchasing our services, you agree to the terms of this Refund & Cancellation Policy.
1. Service Cancellation Policy
a. Cancellation by the Customer
You may request to cancel a service at any time, subject to the following conditions:
- Before Service Commencement: If you request to cancel the service before any work has started, you may be eligible for a full refund, minus any administrative or processing fees, if applicable.
- After Service Commencement: If you request to cancel a service after work has already begun, we will review the status of the project to determine if a refund or partial refund is possible. In such cases, refunds will be prorated based on the amount of work completed, and any non-refundable expenses incurred (such as third-party fees) will be deducted.
To request a cancellation, please contact us at [insert contact email] with your order details and reason for cancellation. We will acknowledge your request and guide you through the next steps.
b. Cancellation by Archelos Intelsense Technologies
We reserve the right to cancel any service due to unforeseen circumstances, including but not limited to:
- Violation of our terms and conditions
- Inability to perform services due to factors beyond our control
- Non-payment or delay in payments from the customer
- Failure to provide necessary information or documentation from the customer
In such cases, we will provide notice to the customer, and a refund may be issued based on the stage of service delivery.
2. Refund Policy
a. Eligibility for Refunds
Refunds will only be issued under the following conditions:
- If the service has not been initiated, and the cancellation request is received within 7 days of placing the order.
- If Archelos Intelsense Technologies is unable to deliver the agreed-upon service due to technical issues or other internal constraints.
- If a mutually agreed-upon refund condition is met in the contract for custom or subscription-based services.
Refunds will not be issued under the following conditions:
- Change of mind after the commencement of services.
- Unsatisfactory results that are not directly attributable to negligence or failure on the part of Archelos Intelsense Technologies.
- Delays caused by customers (e.g., failure to provide necessary data or approvals).
b. Refund Process
To request a refund, please contact us at [insert contact email] with your order number, reason for the refund request, and supporting details. Upon receiving your request, we will review the case and inform you of the eligibility for a refund within 10 business days.
If your refund request is approved, the refund will be processed within 14 business days, and the funds will be credited to the original payment method used during the purchase. Please note that the time taken to reflect the refund may vary depending on your payment provider or bank.
3. No Refunds for Certain Services
There are certain services provided by Archelos Intelsense Technologies that are non-refundable. These include, but are not limited to:
- One-time consultation fees
- Customized solutions that have already been delivered
- Completed software development projects
- Services where third-party expenses have already been incurred (e.g., licensing fees, hosting fees)
- Subscription-based services that have been used in full or in part
These services are provided based on the scope agreed upon at the beginning of the project, and refunds will not be issued for dissatisfaction with the end result unless the service is incomplete due to our failure.
4. Changes to Services or Deliverables
If the scope of a project changes after the initiation of the service, additional fees may apply based on the revised requirements. Customers are encouraged to clearly define the scope of services at the start of the project. Changes requested after the commencement of work may impact the delivery schedule and cost.
If the customer requests to change the scope of a service after the contract is signed, we will review the request and provide a new cost estimate. In such cases, no refunds will be issued for work already completed under the original scope.
5. Dispute Resolution
In the event of a disagreement or dispute regarding the refund or cancellation of a service, both parties agree to first attempt to resolve the issue through good-faith negotiations. If a resolution cannot be reached, the issue may be escalated through arbitration or mediation, in accordance with the governing law of [insert jurisdiction].
6. Subscription Services
For subscription-based services, customers can cancel their subscription at any time through their account settings or by contacting us directly. Cancellation of a subscription will prevent future billing, but no refunds will be issued for the current subscription period. Access to services will continue until the end of the current billing cycle, after which the service will be terminated.
7. Payment Methods
Refunds, when applicable, will be issued using the original payment method used for the transaction. In cases where this is not possible, we will work with you to determine an alternate method. Refunds will be processed in the same currency as the original payment. Any currency conversion fees or differences due to fluctuations in exchange rates will not be refunded.
8. Governing Law
This Refund & Cancellation Policy is governed by and construed in accordance with the laws of [insert jurisdiction]. Any disputes related to this policy will be subject to the exclusive jurisdiction of the courts of [insert jurisdiction].
9. Contact Information
If you have any questions about this Refund & Cancellation Policy, or if you would like to request a refund or cancellation, please contact us at:
Archelos Intelsense Technologies Private Limited
contact@archelostech.com
40, Bengaluru North, 560091
(+91) 9916553965
We are committed to addressing your concerns and ensuring a fair and transparent experience with our services.
By using our Website or services, you acknowledge that you have read, understood, and agreed to the terms of this Refund & Cancellation Policy.